Refund policy

Eligible Refunds

We'll gladly replace or refund orders that arrive:

• Incorrectly printed or fulfilled
• Damaged during production or shipping
• Defective or flawed

Please contact us within 30 days of your purchase to begin an investigation.

Starting a Case

Email us at blackpineresearch@gmail.com with:

• Your order number
• A brief description of the issue
• Photos of the item, if applicable

Our research team will review your report and help determine the best solution as quickly as possible.

Policy Updates

As our operations expand, this policy may be updated from time to time. If you have any questions or would like the latest version, feel free to contact us at blackpineresearch@gmail.com.

Caring for Your Field Gear

To keep your gear ready for future expeditions, be sure to follow the care instructions included with your order. A little proper maintenance goes a long way toward keeping your favorite tee looking its best.

Thanks for supporting Black Pine Research—and for helping us to continue exploring the unknown.